Submit an after sales request

Please create one request per product to facilitate request tracking.
For any other type of request, please contact the sales department.

Connectez vous pour pouvoir ajouter des emails de collaborateurs en CC afin que celles-ci reçoivent également les réponses à vos demandes et puisse les suivre dans l'onglet demandes en cc de notre portail

Your email address

You are

If you are an individual please don't use this form, your request won't be processed, ask your reseller. Thank you for your understanding.

Shop(optional)

Your country

Subject(optional)

Customer number F-one / Manera(optional)

Your tracking reference for internal use (optional)(optional)

To be completed if your organization has a special nomenclature. This reference will appear in the subject line of your e-mails, making it easy to track your request.

Brand

Product type(optional)

Model

Example: Bandit 6 m, Gravity 2200, ...

Year(optional)

Damage type

Precise

Reference(optional)

Serial number

Customer date of purchase(optional)

Product still under warranty(optional)

Weight of the rider

Level of the rider

Product use time

Description of the issue

Please enter the details of your request. A member of our support staff will respond as soon as possible. Example: Hello, I have a problem with my carbon mast at the...

I added a targeted photo of the problem

I attached a picture of the entire product

Invoice attached below

Demandeur(optional)

Attachments(optional)

Add file or drop files here

In accordance with current legislation, you are responsible for return shipping costs.